Last Updated: January 2026
Welcome to big-b.store. We value your trust and aim to provide a smooth and transparent shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns only if all of the following conditions are met:
- The product is unused, unworn, and in its original condition.
- The product is returned in the original packaging with all tags, labels, manuals, and accessories intact.
- The return request is raised within 7 days of delivery.
- Proof of purchase (order ID / invoice) is provided.
Items that show signs of use, damage, or alteration will not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Products bought during sale, clearance, or special promotional offers
- Gift cards or vouchers
- Digital or downloadable products
- Personal care or hygiene-related products (if applicable)
3. Damaged or Defective Products
If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with clear photos or videos of the product and packaging.
After verification, we will offer one of the following solutions:
- Replacement of the product (subject to availability)
- Full or partial refund
4. Return Process
To initiate a return:
- Contact our support team via the Contact Us page on big-b.store.
- Share your order ID, reason for return, and supporting images if required.
- Once approved, return instructions will be shared with you.
Return shipping costs may be borne by the customer unless the return is due to our error.
5. Refund Policy
- Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method used at checkout.
Please note that bank processing times may vary and are beyond our control.
6. Cancellation Policy
Orders can be canceled only before they are shipped. Once the order is dispatched, cancellation requests will not be accepted.
7. Exchange Policy
Exchanges are allowed only for size or color issues (subject to stock availability). Exchange requests must be made within 7 days of delivery.
8. Changes to This Policy
big-b.store reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.
9. Contact Us
For any questions regarding returns or refunds, please contact us through the Contact Us page on our website.
Thank you for shopping with big-b.store.